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Delivery


Packing
The works protected under the conditions described in the offer are sent in special packaging - flat rigid cardboard or cardboard tubes. These packages are specially designed to best protect and enable the secure sending of works.

Delivery

Deliveries are made to the address given on the order form.
All our consignments are processed by the Frech Post Office with

• priority service
• national or international registration with acknowledgement of receipt (RAR).

There is proof of posting, customer signature on delivery and availability at the Post Office for 15 days (France) if you are out when delivery is made.
Artextenso’s responsibility is to deliver your order safely. So, in the event of damage during transport, you must refuse the parcel and return it to us.

Delivery times

Delivery times are approximate:

• Shipping within 5-10 working days from acceptance of order and processing of payment
• Delivery in 48 hours (Priority Post in France, D + 2/4 working days in Europe).
• Transit advice note, which allows you to collect your package from your Post Office (within 15 days in France) if you are out when delivery is attempted.

Responsibility of delivery lies with the carrier. Therefore, no claim for compensation for late delivery will be accepted by Artextenso.

Postal charges

Delivery charges are given in the order basket and the customer’s order summary page. They include handling, packing and postal expenses.
When a customer purchases more than one work in a single order, this order will be grouped in one parcel and postal charges will be calculated on the final weight.
Multiple purchases made using separate order forms will be sent separately and postal charges will apply for each order. Charges are calculated according to the weight. Table underneath gives the basic charge:

Destination

minimum charge 

Service

France 

  6 €

Priority + RAR

DOM-TOM

  9 €

Priority + RAR

E.U. + Suisse

  9 €

Priority + RAR

Monaco

11 €

Priority + RAR

Rest of the world

11 €

Priority + RAR

 


 









Import costs
Customers requiring delivery to a country outside the European Union should be aware that they may be required to pay Customs import duty. The payment of any such import duty is entirely the responsibility of the importer, not of Artextenso.
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